Frequently Asked Questions by SDN Suppliers

How can the platform help me reach more end-users?

The platform users are mainly companies in the (petro) chemical industry and service partners who are in constant need to maintain safety in their operations. By registering your relevant technology, you are visible to those who are clearly looking for technological solutions to improve health and safety processes in their respective organisations.

Is the platform a replacement for direct contact between supplier and end-user?

The platform DOES NOT replace direct contact between supplier and end-user, it complements it especially in times of limited mobility for both parties. It facilitates matchmaking between suppliers and end-users through the dynamic features of the platform. Suppliers who normally connect with potential customers through exhibitions, conferences or one-to-one meetings can also make use of their tech pages to showcase their technologies’ unique features to the growing user community of End-users, on the other hand, can check out features, reviews and deployment profiles of technologies they are interested in, and contact the suppliers straight from the contact form on their technology pages.

We already invested in a good company website and active social media campaigns? How will this site be reaching other potential clients?

This platform is not a replacement for your own website nor for your own marketing and sales activities. However, it offers targeted visibility for technologies on safety as well as promotes reputability since our platform does not only showcase your product but also presents deployment references and external reviews.

It is also worth noting that end-users are bombarded with numerous options on the internet when searching for technological solutions, and your website or other online marketing efforts may not show up right away in the search results. With this platform, only technologies relevant to your target end-users --- companies in the (petro) chemical industry --- will show up. Furthermore, they can use filters to further narrow down the search and arrive straight to your tech page when they are looking for solutions your technology provides.

We are already participating in many exhibitions, why do we still need to get registered on the platform?

The global pandemic, which forced people to limit domestic and foreign travels, has pulled the plug for most exhibitions and other physical events. Exhibitions themselves have resorted to virtual formats, which we believe are largely similar to what the platform provides. The difference is, your technology will be showcased 24/7 and beyond the exhibition period. With better analytics and higher visibility that we offer through our premium services, you can even skip most of the exhibitions and save on the cost of paying for your participation in them.

Is registration for technology pages really free for suppliers?

For suppliers, registering their technologies for tech pages is FREE.

Do you get commissions from transactions resulting from contacts made on the platform?

Transactions between technology end-users and suppliers or between end-users and tech experts as a result of the matchmaking role of the platform are independent of the platform. We do not work on commission basis.

I’m concerned about negative reviews. Is that concern valid?

Reviews cannot be made anonymously; only registered users can write reviews. Therefore we control the registration process, only allowing credible people on the platform. We also avoid people posting negative comments about competitors.

Also good to emphasize is that recognised experts simply do not put their credibility on the line by posting unfounded reviews on technologies that are visible to people in the same industry they are in.

Do we get to see the reviews on our technologies first and decide whether it can be posted or not?

The moment a review comes in, it never goes live immediately. Suppliers always have a chance to see it first. If the review is considered to be unfair, it will not be published. In case of doubt, we ask an independent expert for review.

In addition, companies always have the chance to respond to reviews, with the response published on our site. This way suppliers can, for instance, respond to perceived downsides of the technology such as explaining the progress that has been made with the development of a product in recent months or years.

Can I also ask my previous clients to post reviews on my technology?

Yes, suppliers can proactively ask selected users and experts to post a review. Through premium services we offer, suppliers can also upload case studies and separate reviews from an independent expert of their choice.

I don’t like it that my competitors can be on the platform. Why do you show competing technologies?

We indeed do (similar to exhibitions), and that’s not a bad thing. After all, the biggest competitor to technology is not the technology of someone else. The biggest competition is that companies continue doing what they have always done! By having all relevant technologies on one platform, the decision process is accelerated. Compare it with furniture shops or car dealers all in the same area of town, at least here in The Netherlands. People find out about available solutions anyway, hence better to make the information available quickly so decisions are taken (and people don’t stick to conventional practices!).

Do you share user details with suppliers?

We only do this if users explicitly agree. However, we are obviously keen to see that contact between supplier and end-user is established, hence we help where we can within the limits of GDPR legislation (dependent on the subscription type that the supplier chooses, see related FAQ’s).